PRIVACY POLICY
- INTRODUCTION
Welcome to Online Legal Help (“OLH”, “we”, “our” or “us”), accessible through www.onlinelegalhelp.org (“Website”), including any associated mobile applications, communication channels, software, products and services operated by us.
At OLH, we recognize the importance of protecting the privacy and confidentiality of our users. Since our platform facilitates interactions concerning legal matters, users may voluntarily disclose information that is sensitive, confidential, commercially valuable or legally privileged. We are committed to processing such information responsibly and in accordance with applicable law.
This Privacy Policy describes:
(a) the categories of information we collect;
(b) the manner in which such information is collected;
(c) the purposes for which it is processed;
(d) the circumstances in which it may be disclosed;
(e) the security measures adopted by us; and
(f) the rights available to users regarding their personal data.
This Privacy Policy forms an integral part of the Terms of Use governing access to and use of the Website.
By accessing or using the Website, creating an account, submitting an enquiry, uploading documents, communicating with advocates or otherwise using any service offered through the Website, you acknowledge that you have read, understood and agreed to this Privacy Policy.
If you do not agree with any provision of this Privacy Policy, you should immediately discontinue the use of the Website and its services. - APPLICABILITY
This Privacy Policy applies to:
(a) visitors browsing the Website;
(b) individuals seeking legal consultation;
(c) registered users;
(d) advocates registered on the platform;
(e) law firms;
(f) interns;
(g) business partners;
(h) vendors; and
(i) every person accessing any feature or service provided through Online Legal Help.
This Privacy Policy applies solely to information collected through Online Legal Help and does not govern information collected by third-party websites, applications or services that may be linked from the Website. - DEFINITIONS
Unless the context otherwise requires:
“Account” means a registered user account created on the Website.
“Advocate” means an advocate enrolled under the Advocates Act, 1961 or any law governing legal practitioners in the relevant jurisdiction who has registered on the Platform.
“Consultation” includes every legal query, advice session, telephonic consultation, video consultation, conference, document review, opinion or legal assistance sought through the Platform.
“Data Principal” shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.
“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
“Platform” means Online Legal Help, including its Website, mobile applications, software, APIs, communication channels and related services.
“Processing” shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.
“Professional” means an Advocate, law firm or legal professional registered with the Platform.
“Services” include every facility, feature or functionality made available by Online Legal Help.
“User” means every individual or entity accessing or using the Platform. - CONSENT
By using the Platform, you expressly consent to the collection, storage, use, processing, disclosure and transfer of your Personal Data in accordance with this Privacy Policy.
Where consent is required under applicable law, such consent shall be deemed to have been provided by:
• creating an account;
• submitting a legal enquiry;
• scheduling a consultation;
• uploading documents;
• making payment;
• communicating with advocates;
• contacting customer support; or
• continuing to use the Platform after publication of this Privacy Policy.
You may withdraw your consent at any time in accordance with applicable law. Withdrawal of consent may affect our ability to provide certain services. - INFORMATION WE COLLECT
Depending upon your interaction with the Platform, we may collect the following categories of information.
A. Identity Information
• Full name
• Father’s or spouse’s name (where required)
• Date of birth
• Gender (optional)
• Photograph
• Government-issued identification
• Bar Council enrolment details (for advocates)
• Professional registration details
B. Contact Information
• Mobile number
• Email address
• Residential address
• Office address
• Postal address
• Emergency contact details (if voluntarily provided)
C. Consultation Information
Users may voluntarily provide information including:
• facts relating to disputes;
• legal notices;
• FIRs;
• charge-sheets;
• complaints;
• court orders;
• judgments;
• pleadings;
• agreements;
• contracts;
• title documents;
• wills;
• photographs;
• audio recordings;
• video recordings;
• emails;
• messages;
• medical records;
• employment records;
• financial records; and
• any other document uploaded by the user.
Users are advised not to upload unnecessary personal information unrelated to their legal issue.
D. Technical Information
We automatically collect certain technical information, including:
• IP address;
• browser type;
• browser version;
• operating system;
• device information;
• unique device identifiers;
• referral URLs;
• pages visited;
• session duration;
• access dates and times;
• language preferences;
• crash reports;
• diagnostics; and
• log files.
E. Financial Information
Where payments are made through the Platform, we may collect:
• transaction identifiers;
• payment reference numbers;
• invoices;
• billing address;
• GST details;
• payment status; and
• refund information.
For security reasons, OLH does not store complete debit card, credit card or banking credentials. Such information is processed directly by authorised payment service providers.
F. Communications
We may retain records of communications including:
• emails;
• WhatsApp conversations;
• SMS;
• customer support interactions;
• telephonic conversations;
• video consultations (where recorded with notice);
• feedback;
• reviews; and
• complaints.
G. Cookies and Tracking Technologies
The Platform uses cookies, web beacons, pixels, SDKs and similar technologies to improve user experience, maintain login sessions, analyse traffic, personalise content and enhance security.
Users may disable cookies through browser settings; however, doing so may affect certain functionalities of the Platform.