Grievance Redressal
Last updated: 01-09-2026
If something on this website is wrong, or if you are unhappy with how we have handled your information or your enquiry, tell us. This page says who to tell and what happens next.
1. Grievance Officer
| Field | Detail |
| Name | Ms. Vinyashri |
| Designation | Grievance Officer, Swapraxis LLP |
| contact@onlinelegalhelp.org | |
| Phone | +91-8970515100 |
| Address | Swapraxis LLP |
| Hours | Monday to Saturday, 10:00 to 18:00 IST, except public holidays |
2. What you can raise
- Personal data — access, correction, erasure, withdrawal of consent, or any concern about how your data has been handled.
- Content — a page that is inaccurate, out of date, misstates a statutory provision, or cites a judgment that has been overruled.
- Compliance — any content you believe amounts to advertising, solicitation, or a claim about an outcome.
- Copyright — material on the site that you say infringes your rights.
- Conduct — the manner in which an enquiry of yours was handled.
3. What to include
- Your name and a contact address or number we can reply to.
- The page URL, or the date and channel of the enquiry you are writing about.
- What the problem is, in your own words.
- What you want us to do.
4. What we will do
| Stage | Commitment |
| Acknowledgement | Within 24 hours of receipt |
| Content correction | Reviewed within 7 working days; corrected, withdrawn, or a reason given |
| Data rights request | Actioned within the period prescribed under the Digital Personal Data Protection Rules, 2025, after we have verified the request is yours |
| Any other grievance | Resolved within 15 days of receipt |
| Record | Every grievance is logged with its date, substance, and outcome |
6. What this page is not
This is not a channel for legal advice, for case updates, or for urgent applications. If your matter is urgent, consult an advocate directly. We cannot act in your case and cannot appear before any forum.